Radio frequency allows you to control equipment without seeing it (hidden in a closet or cabinet) infrared uses line of sight (point and shoot). We program the remotes to use both RF and IR at the same time (radio frequency and infrared). So if it has stopped working or is not functioning properly, it is RARELY a programming issue or a problem with the remote itself. They do not lose their programming, even if the batteries die. This may not be the exact remote you have, but a good bit of the troubleshooting will work for older models as well. The URC MX-780 remote is the go to remote for us and has been for years now. There are several things you need to keep in mind before moving further. So we figured it is about time to do a short troubleshooting write up. These remotes are not cheap and you have to be a URC certified dealer to program them or add new equipment to the system. Their remotes are solid, reliable, and short of your dog getting a hold of it we rarely have to replace them. It is a product that we believe in and trust. We have been selling, installing, and programming Universal Remote Control (URC) remotes in our custom home A/V systems for well over 10 years now.
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